A RC Customer Service Associate I is responsible for delivering superior customer service to customers of BottleDrop in a friendly, professional and considerate manner.  Maintain the appearance of the Redemption Center and surrounding area to company and state mandated standards.  CSA I, must possess the ability to effectively communicate both to internal departments and customers.  Must be able to operate, maintain and troubleshoot equipment and safely use redemption center tools.

ESSENTIAL JOB TASKS

·         Assist BottleDrop customers by introducing them to the features of BottleDrop Redemption Center, including the EZ Drop system – made up of using the kiosk, getting payment slips, bags/tags, hand counts, Reverse Vending Machines (RVMs) and daily limits.

·         Maintain the appearance of the facility and its surrounding area including the parking lot to company and state mandated requirements, through regular inspection and cleaning.  This includes regular sweeping, mopping, wiping down counters/machines, dusting, windows/doors, properly storing supplies and cleaning the break room and restrooms.

·         Efficiently and accurately complete all data entry requirements and the processing of beverage containers.

·         Safely operate, maintain and troubleshoot equipment and redemption center tools.

OTHER JOB TASKS

·         Assume additional responsibilities as needed/required:

o    Opening/closing procedures

o    Cash handling

·         Assist with company events/promotions

·         Assist with the opening of new BottleDrop locations to include the In-store Communication Campaign

·         Assist with coverage at other locations as needed

·         Follow all company safety policies and procedures

·         May be required to attend meetings/training sessions outside of normal work schedule

·         May be required to work in excess of 40 hours/week periodically as business needs require